To edit your cart on desktop, please follow the steps below!

1. Mouse over your Shopping Bag in the top right-hand corner of your screen, and click "Bag."

2. When the bag screen opens, you can decrease/increase the quantity of the item or remove an item altogether.

3. If you decide to add more items to your cart, click "Warmee" in the top center of the screen.

4. If you’re all set and ready to pay, select "Checkout."

To edit your cart on mobile or tablet, please follow the steps below.

1. Click on the shopping bag at the top right-hand corner of the screen

2. When the bag screen opens, you can decrease/increase the quantity of the item or remove an item altogether.

3. If you decide to add more items to your cart, hit the exit button in the left-hand corner of the bag screen.

4. If you’re all set and ready to pay, select "Checkout."

Our Customer Support team can typically help you cancel your order within 5 minutes of placing your order during business hours Monday-Friday, 9AM-5PM EST. Please email hello@warmee.com for assistance. Please note, due to packaging and shipping orders to be delivered as soon as possible, cancellations cannot be guaranteed. In the event where you are unsuccessful in cancelling your order within the advised time, please contact hello@warmee.com for instructions regarding returns.

Discounts only apply to physical merchandise sold. Therefore, discount codes do not apply when purchasing a gift card given that gift cards are monetary sums in contrast to physical merchandise. However, we are currently offering gift cards at a discounted rate without the discount code.

Check your order status at any time by clicking here. Login and review your order history. Please contact us at hello@warmee.com with any inquiries. 

Please make sure you scan our User Guide from your box or manual. This will provide step by step directions to getting your product connected to Wifi. If you are still experiencing difficulty, please contact our customer service team at hello@warmee.com for assistance.

If you have confirmed that the internet connection is not the issue and your product is not responding, please contact our customer service team at hello@warmee.com.

Once your product is connected to the internet, you are able to use Alexa or Google Assistant for voice enabled commands. For Alexa, you can search for Warmee in the skills and games section on your Alexa app. For Google Assistant, simply hit the gear icon and search Warmee on the top of the screen. For both, you can follow the directions to install RH Sleep as a connection.

First, navigate to your product in the product list. Make sure the time and heat are set as expected and that the product is on. If this is ok, then please make sure that wire cable connections to the product are properly secured.

Make sure that your product is plugged in securely. If that is ok, please check your home wifi to make certain that the wifi connection is working properly.

Make sure that your Alexa is plugged in, powered on, and that you have an active internet connection.  Make sure that your device isn’t muted.  For devices without a screen, press the Action button to see if your device responds.  Try speaking to Alexa again clearly and concisely, using commands detailed in your user guide.

Yes, our generously deep pockets will fit most mattresses up to 18” thick.

No, because of our cool copper fabric, the Warmee mattress pad is perfect for the summer months.  Simply remove the connector during the summer and store until it becomes cold again.

Yes, your Warmee mattress pad is made of copper infused fabric.  Copper has natural anti-microbial characteristics.

In compliance with our policy and to keep your information secure, Warmee does not store your credit card information. For that reason, at the time of ordering, we need to charge your credit card. Nevertheless, you can cancel your orders before shipment to receive a full refund.

You can apply the coupon code at checkout on the right-hand side of the screen. One coupon is permitted only per order. Sometimes you might forget to add your coupon code but don’t stress it. You can reach out to our Customer Support team by clicking here and we’ll handle it!

Please email hello@warmee.com to contact our Customer Support team and it’ll be corrected by us in a timely manner.

If you’re unsatisfied with your purchase for any reason, you may return it within 30 days of delivery. (Delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number.) Once the return is received and inspected, we will credit the purchase price back to the original payment method less any expedited shipping charges. Warmee does not accept returns on gift cards or international purchases. Our apologizes for any inconvenience this may cause.

Exchanges are unavailable currently. You can simply return your item and repurchase the item of your choosing. 

Not at Warmee We simplify things for you by offering free returns within 30 days of the delivery of your order! Please go to https://www.warmee/pages/returns to learn more or email hello@warmee.com.

Warmee does not charge a restocking fee for any returns received within 30 days. 

If you have any questions or concerns regarding returns that have not been made clear through our site, please contact hello@warmee.com.

We currently use UPS, USPS, and FedEx (dependent on the state).

We’re pleased to offer FREE Ground Service on all orders in the U.S.

Absolutely! All orders within the U.S. come with an expedited option for either one-day or two-day shipping at checkout. Below are the shipping options we offer:

Free Ground Shipping

Two-Day Shipping ($21.00)

One-Day Shipping ($38.00) 

Expedited shipping is not currently available for P.O. Boxes, international or APO shipments. 

We do not offer international shipping at this time.

Our Customer Support team can typically help you change an address within 15 minutes of placing your order during business hours Monday-Friday, 9AM-5PM EST. Please email hello@warmee.com for assistance. Please note, due to packaging and shipping orders to be delivered as soon as possible, a change of shipping address cannot be guaranteed. In the event where you are unsuccessful in changing your shipping address for your order within the advised time, please contact hello@warmee.com for instructions regarding returns.

Excited about your Warmee purchase? Orders placed before 2PM EST generally ship the same business day, and all ground orders typically ship within 24 business hours of being placed. Once shipped, ground orders typically arrive 5-7 business days from the time they leave our warehouse. All orders will be delivered Monday-Friday, as we do not offer weekend delivery.

All orders are hand packed and shipped out of our warehouse in Redlands, CA.